7:00 am till 23:00 pm. If you have any questions about anything to do with our apartments or your stay please don’t hesitate to contact us.
Standard check-in time is 2:00pm.
We cater for early arrivals, but cannot guarantee early check-ins. If your apartment happens to be ready before 2pm, we will check you straight in, but otherwise we will store your bags for you and notify you as to when your apartment will be available.
Standard check-out time is 10:00am.
We can organize late check-outs dependent on our current occupancy rate, and at an extra cost. If you wish to leave your bags after check-out previous to your flight/departure, this service is offered for free.
We provide the discount parking voucher sourced from Wilson Parking. Please feel free to inquire in advance! There is also other public parking available nearby, which is minutes walk away.
We accept credit cards
Visa & Mastercard: 1.5% surcharge
American Express: 3% surcharge
We will accept deliveries to the apartments during your stay.
If you are arranging a delivery, please ensure that your package (or letter) is addressed to our postal address – 182 Collins St, Melbourne VIC 3000 – and that it references your name. We will ensure that your item is delivered to your apartment but please contact us to arrange this (in advance if possible).
A complimentary laundry powder sachet is provided for your laundry needs.
Free Wifi is provided
Please note that there is to be NO PARTIES or excessive noise and NO alcohol consumption in the public area of this building.
Collins Hotel is a smoke free venue, extra fine would be appllied.
If we are called on the basis of a complaint and witness above the disruptive behaviour, we will reserve the right to enject you from the premises, and NO REFUND will be issued. Collins Hotel is not a party venue so please respect the right of other tenants and guests to quiet enjoyment of the property.